Frequently Asked Questions
All online classes take place with Zoom unless otherwise stated. Upon successful registration, participants will receive an Orientation Letter containing the Zoom Meeting ID and other important information.
Please see below for other frequently asked questions.
I'm having trouble with Zoom
You can access Zoom's help and support page here.
Zoom Common Troubleshooting Tips:
If you are having trouble with Zoom, try exiting the call and logging back in.
Headphones with a built in microphone are recommended for the best sound quality.
If your audio issues persist, try testing your audio. Click the arrow next to your Microphone and select “Test Speaker & Microphone.” Follow the prompts to diagnose the issue or confirm that everything works.
If you don’t have a strong internet connection, try “Mute” on your microphone or “Stop Video” on your webcam. This will reduce the bandwidth the program is using on your computer.
If you still are not able to connect to audio or video, try restarting your computer. This will often resolve any issue that your computer might be having with the webcam or microphone.
And as a last resort, you can dial in by phone if needed, using the instructions above.
Can I use my mobile phone to take the online class?
We highly advise all participants to use a computer with a working camera, microphone and a screen larger than an iPad. This will help with the overall experience of the online course in terms of seeing everyones faces clearly, hearing clearly and allowing others to hear your voice clearly as well. If you are unable to attend the online class via a computer, or have to dial in to the Zoom conference instead of using a computer, please notify the course instructor beforehand so that they can prepare for this.
Can I share a computer with other participants to attend the course?
We highly encourage each person to attend the course through their own computer. If you feel that you wish to attend as a group, we encourage the group to be small, no bigger than 3 or 4. If you are attending as a group, please ensure that the computer camera can see each persons face clearly, each persons voice can be heard clearly, and to be sure that people in a group do not talk amongst themselves during the session. We do not encourage participants to feel pressured to attend as a group, nor to pressure others to attend as a group.
What if I'm late for / unable to attend one of the sessions?
If you are more than 5 minutes late for the session, please note that the session will have already started and we may be in meditation, so please keep your microphone on OFF when you enter the Zoom conference room. While we will not chase anyone away for being late, we strongly encourage you to consider that being late will affect other participants' experience as well as your own immersion in the practice and teachings. If you know you are going to be late or unable to attend the session altogether, please notify the course instructor at least 24hrs before the session starts.
What should I wear to class?
Please wear your meditation robes if they are available. You do not have to wear your kasa. Please treat this online course as you would any other dharma practice.
Do I have to sit still for the entire class?
The practice of mindfulness emphasises ease and comfort of the body. There is no need to force your body to stay in any physical posture that is not comfortable. Please find a sitting posture that suits you the most, whether it is on a chair, on a meditation cushion or anything that suits your body condition. If you would like to stand or lie down during the class, please first notify the course instructor so that they are aware of your intentions.
Can I talk during the class?
During each online course session, the course instructor will be facilitating the group interactions. There will be a time for discussion and participants will be invited to share only if they wish to. We aim to practice kind and compassionate dialogue by only speaking when it is their turn or when invited to, and to listen with full and compassionate awareness when others are sharing.
Will there be homework practices between the sessions?
Yes, we will give you some short and simple practices to try during the week between the sessions, as well as encourage journaling. We will provide supporting material for you to work with.
What if I have a lot of questions about the teachings and practices that are not covered in detail during the course?
Each session will end with a short Q&A section for participants to ask questions about the teachings they have received. From session 2 onwards, we will always begin with a short session where participants are given the chance to express questions or challenges they experienced in the week before. If participants have any further questions, they are invited to directly send them to the course instructor. We respect all privacy and confidentiality of any questions asked privately outside of the course.
What if I find the practice to be challenging?
Each person will have a different experience with the practice of Mindfulness. In any case where a participant feels emotionally or physically uncomfortable, overwhelmed, in pain or other forms of challenges, we encourage the participant to use their own discernment to decide if they wish to continue. All guided practices and teachings will emphasise the instruction to return to awareness of breath in a gentle way whenever discomfort arises.